Prerequisites
Before requesting an OS reinstall, make sure you have:
- Your Hostxpeed account login credentials
- An active VPS service
- IMPORTANT: Backed up all important data (this process DELETES everything)
⚠️ WARNING: Reinstalling the OS will permanently delete ALL data on your VPS including files, databases, and configurations. This action cannot be undone!
Step-by-Step OS Reinstall Process via Hostxpeed Portal
Step 1: Log in to Your Hostxpeed Account
Go to https://hostxpeed.com/client and log in with your email and password.
Step 2: Navigate to My Services
From the main menu, click on My Services to see all your active VPS plans.
Step 3: Select Your VPS Service
Click on the VPS service you want to reinstall the OS on.
Step 4: Locate OS Reinstall Option
Scroll down a bit on the service detail page. Look for "Request OS Reinstall" button or link.
Step 5: Submit Reinstall Request
A popup window will appear asking for:
- Select New OS - Choose from available operating systems (Ubuntu, Debian, CentOS, Rocky Linux, AlmaLinux, etc.)
- Additional Details - Any special requests or notes for our team (optional)
Step 6: Acknowledge Data Deletion
Check the box confirming:
"I understand that all data will be permanently deleted"
Step 7: Submit Request
Click the Submit Reinstall Request button to complete the process.
What Happens After You Submit
Once you submit your reinstall request:
- Our team receives your request immediately
- The OS reinstall will be performed during working hours
- You will receive an email update once the reinstall is complete
- Your new server credentials will be sent to your registered email
⏰ Processing Time: OS reinstall requests are typically completed within a few hours during business hours. Our team works as quickly as possible.
Available Operating Systems
Hostxpeed typically offers these OS options:
- Ubuntu - 20.04 LTS, 22.04 LTS, 24.04 LTS
- Debian - 11, 12
- CentOS - 7 (legacy)
- Rocky Linux - 8, 9
- AlmaLinux - 8, 9
- HestiaCP Pre-installed (Ubuntu + Hestia Control Panel)
Before You Reinstall - Backup Checklist
Make sure you have backed up:
- Website files (/var/www/, /home/, etc.)
- Databases (MySQL, PostgreSQL, MongoDB)
- Configuration files (/etc/nginx/, /etc/apache2/, etc.)
- Email data and configurations
- SSL certificates
- Any custom scripts or applications
Alternative: Manual OS Installation via Custom ISO
If you need a specific OS not listed, please:
- Contact Hostxpeed support at support@hostxpeed.com
- Provide the ISO URL or distribution name
- Our team will check if it can be installed
Frequently Asked Questions
Q: How long does the reinstall take?
A: Usually 30 minutes to 2 hours during business hours.
Q: Will my IP address change?
A: No, your IP address remains the same unless you request a change.
Q: Can I cancel a reinstall request?
A: Yes, contact support immediately if you submitted by mistake.
Q: Is there a limit on reinstall requests?
A: Hostxpeed allows reasonable reinstall requests. Excessive requests may incur a fee.
Q: Will my billing be affected?
A: No, OS reinstall does not affect billing or renewal dates.
✅ After receiving the completion email, you can SSH into your fresh VPS with the new credentials provided.