Refund Policy

Overview

Hostxpeed is committed to providing high-quality VPS hosting services. We understand that issues may arise, and this policy outlines when and how refunds are provided. Please read this policy carefully before purchasing any service.

Money-Back Guarantee

We offer a 7-day money-back guarantee on all new VPS hosting orders:

• Valid for first-time purchases only — not applicable to renewals
• Must be requested within 7 days of the initial order date
• Full refund of the amount paid for the first billing cycle
• One refund per customer account

Eligible Refunds

Refunds may be issued in the following situations:

• Service not provisioned within 24 hours of successful payment
• Significant service downtime exceeding our 99.9% SLA (not caused by client)
• Duplicate payment or billing error on our part
• Service cancelled within the 7-day money-back guarantee window

Non-Refundable Cases

Refunds will not be issued in the following cases:

• Service suspended or terminated due to Terms of Service violations
• Downtime caused by client-side actions (misconfiguration, DDoS from client)
• Requests made after the 7-day guarantee period
• Renewal payments (no refund on renewals)
• Add-on services, setup fees, or domain registrations
• Services where the client has used significant resources

How to Request a Refund

1. Log in to your client portal at hostxpeed.com
2. Open a new support ticket under the "Billing" department
3. Subject: "Refund Request - Invoice #[your invoice number]"
4. Include your reason for the refund request
5. Our team will respond within 24 hours

Refund Processing

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method used
• Bank processing times may add 3–5 additional business days
• You will be notified via email once the refund is processed

Service Credits

In cases where a refund is not applicable but a service issue exists, we may offer account credits as an alternative. Credits:

• Are applied to your Hostxpeed account balance
• Can be used toward future invoices or service upgrades
• Do not expire as long as your account remains active
• Are non-transferable and have no cash value

Cancellation Policy

You may cancel your service at any time from your client area:

• Cancellations take effect at the end of the current billing cycle
• No partial refunds are given for unused days in the current billing period (after 7-day window)
• Your data will be retained for 7 days post-cancellation before permanent deletion
• You can reactivate a cancelled service within the 7-day data retention window

Contact Us

For refund requests or billing questions:

• Email: support@hostxpeed.com
• Support Portal: Available 24/7 through your client dashboard
• Response Time: Within 24 hours on business days