Server Not Responding — What to Do

Step 1: Check Server Status

Log in to your client area and check if your server shows as Online under My Services.

Step 2: Ping the Server

ping YOUR_SERVER_IP

Step 3: Try a Different Port

If SSH is not responding, try connecting on port 22 and verify your firewall rules are not blocking it.

Step 4: Reboot

From your client area, use the Reboot option under your service. A hard reboot usually resolves temporary OS freezes.

Step 5: Contact Support

If none of the above works, open a support ticket. Include your server IP and a description of the issue.