We value your privacy and are committed to protecting your personal information.
Effective: 9-19-2024
We recognize that when our customers, partners, prospective clients, and other individuals provide personal data to Hostxpeed US LLC dba Hostxpeed® ("Hostxpeed"), they trust that we will respect their privacy.
We don't take that trust lightly and have committed to taking measures to safeguard each individual's privacy and protect the personal data we handle.
We strive to be transparent with you about the data we collect about you and how it is used and shared. In turn, we believe that you should have choices regarding how we obtain, collect, share, and utilize your personal data.
Here is a detailed look into these promises.
Welcome to the Hostxpeed website (the "Site"). Hostxpeed is a global, hyper-scale cloud provider that offers cloud infrastructure and associated services ("Hostxpeed Services").
This Privacy Policy explains what data we collect when you use our Site and/or the Hostxpeed Services, or otherwise interact with Hostxpeed, why we collect it and how that data is used. This Privacy Policy applies to Personal Data and other information collected from or about: (i) visitors to, or users of, our Site, (ii) prospective customers, and (iii) current customers (collectively, "Customers"). Please also refer to additional disclosures that may apply to your Personal Data:
We obtain information about you that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you ("Personal Data").
We collect, store, and use the following categories of Personal Data:
We obtain these categories of Personal Data directly from you or by way of automatic collection. This Privacy Policy applies to the Personal Data we process as a "data controller", meaning, as the party that determines what data is collected and why. Please note that this Privacy Policy does not apply to the extent we process Personal Data in the role of a "data processor" on behalf of Customers in the course of providing the Hostxpeed Services in which case we process Personal Data as instructed by our Customers and in accordance with a data processing agreement entered into with our Customers (see our Data Processing Agreement for more information).
Personal Data You Provide: We may obtain Personal Data from you when you interact with Hostxpeed, the Site, or the Hostxpeed Services; when you create an account using the Hostxpeed Manager Portal; order the Hostxpeed Services; communicate with us; or subscribe to our email lists. In providing the Hostxpeed Services to Customers, we process on behalf of Customers such Personal Data that they upload or otherwise submit to our Hostxpeed Services ("Service Data"). While our Customers decide what data to submit, Service Data typically includes information about their customers, prospects, employees, consultants or independent contractors, suppliers, and other individuals or third parties ("End Users").
Personal Data Automatically Collected: We may collect Personal Data through the use of cookies and similar technologies. Please see our Cookies Policy for information about the specific cookies we deploy and how to manage your cookie preferences.
We use Personal Data to provide the Hostxpeed Services and to communicate with you. For example, we process Service Data on behalf of Customers for the purpose of providing the Hostxpeed Services to Customers in accordance with our Terms of Service or other applicable contract. Additionally, we may use your Personal Data to send you information by email on our new products or services or other promotions, or to respond when you request information about the Hostxpeed Services.
If you previously requested or consented to receiving certain communications from us, you may withdraw your consent at any time. To do so, follow the instructions contained in each of our promotional communications in order to "opt out" of receiving future promotional information. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us using the information provided below. Please note that we will continue to contact you via email in order to respond to your requests and regarding the provision of our Hostxpeed Services.
We also use Personal Data to analyze, administer, support, and improve the use of the Site and the Hostxpeed Services. We may also compile, anonymize, and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregated information does not identify you.
We may share the Personal Data described above with certain third parties to the extent permitted by applicable law. Such third parties generally include our hostxpeed SAS and affiliates and service providers. We also do not sell Personal Data, or use or disclose Personal Data for targeted advertising or cross-context behavioral advertising.
In certain circumstances, we may share information to comply with our legal obligations, to protect and defend our rights and property, or in the context of a corporate transaction. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your Personal Data and other information may be sold or transferred to a successor or affiliate as part of that transaction, in accordance with applicable law and/or contract.
If you need to change or correct your Personal Data provided to us, or wish to have Personal Data removed from our systems, please contact us as described in the "Contact Us" section below and we will address your requests as required by applicable law.
You may have rights with respect to your Personal Data conferred upon you by applicable law. If you are a California resident, please see the Privacy Notice for California Residents. If you are located in the European Economic Area, please see the EU Privacy Notice.
To exercise any of your available rights, please submit a request to us by:
We may need to obtain additional information from you in order to verify or otherwise fulfill your request. For example, we may ask you to confirm data points we already have about you. We will only use Personal Data provided in a consumer request to verify or otherwise fulfill that request. We cannot provide you with Personal Data if we cannot verify your identity or authority to make the request and confirm the Personal Data relates to you.
Making a verifiable Consumer request does not require you to create an account with us. We will only use Personal Data provided in a verifiable Consumer request to verify the requestor's identity or authority to make the request.
Depending on your state of residence, you may also contact us using these methods to appeal any decision we make relating to your request to exercise your rights.
Non DiscriminationYou may freely exercise these rights without fear of being denied the Hostxpeed Services. We may, however, provide a different level of service or charge a different rate reasonably relating to the value of your Personal Data.
Request Timing and FormatWe endeavor to respond to a verifiable Consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us associated with a valid e-mail address, we will e-mail our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Please note that you may voluntarily make certain information, including Personal Data, publicly available through the Site. For example, you may decide to leave a comment on the Hostxpeed blog or in the Hostxpeed forum, which may then be viewed, accessed, and used by third parties. When you make information publicly accessible, that information becomes subject to those third parties’ privacy practices and policies.
Hostxpeed does not knowingly collect Personal Data from children under the age of 13. If you have reason to believe that a child under the age of 13 has provided Personal Data to Hostxpeed through this Site, please contact us at privacy@corp.hostxpeed.us and we will endeavor to delete that information from our databases.
The Site may contain links to other websites not operated or controlled by us ("Third Party Sites"). The privacy practices described in this Privacy Policy do not apply to Third Party Sites. By providing these links we do not imply that we endorse or have reviewed these sites. Please contact those sites directly for information on their privacy practices and policies.
Through our Site, you can choose to access certain social media websites and services that are owned and/or controlled by third parties, such as Facebook, Twitter, Instagram, Pinterest, and YouTube ("Social Media Services"). When you choose to access and use Social Media Services, including interacting with our pages on those sites, you will be sharing your Personal Data and other information with them. The information that you share with the Social Media Services will be governed by the specific privacy policies and terms of service of the Social Media Services and not by this Privacy Policy.
We take steps designed to protect Personal Data. However, the Internet cannot be guaranteed to be fully secure and we cannot ensure or warrant the security of any information you provide to us. Please keep this in mind when providing us with your Personal Data.
Your access to and use of our Site is subject to the Terms of Service available here.
We may change this Privacy Policy at any time. We will post all changes to this Privacy Policy on this page or notify you via other means, where required by applicable law. By continuing to use the Site and/or the Hostxpeed Services or providing us with information following such a replacement Policy being uploaded, you agree that you will be deemed to have agreed to be bound by the Privacy Policy as changed.
If you have any questions about Hostxpeed's Privacy Policy, please do not hesitate to contact us at: